Privacy policy.

Last updated: December 2025

Your Man Solutions values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with GDPR.

We collect information such as your name, phone number, email address, service location, and details about the job you submit. Contractors who join our network may provide additional information, including bank details, insurance documents, and work history. We also collect basic site analytics through cookies.

We use your information to process job requests, send and receive quotes, coordinate contractors, manage billing and payments, and improve the services we offer. We do not sell or rent your information to third parties. Information is only shared with contractors assigned to your job, payment processors, and service providers who help us operate our website securely.

Your data is stored safely and retained only for as long as required for operational, legal, and accounting purposes. You have the right to access, correct, delete, or restrict the processing of your data at any time. You may also object to processing or withdraw consent where applicable. Requests can be sent to yourmansolutions@gmail.com.

Our website may use cookies to enhance your browsing experience and gather anonymised analytics. You can manage cookie settings through your browser.

We may update this Privacy Policy from time to time. Updates will be posted on this page.

COOKIE POLICY

Our website uses cookies to provide essential functionality and basic analytics. Cookies are small text files stored on your device that help us understand how visitors use the site. Some cookies are necessary for the site to function, while others help us improve performance and user experience.

Essential cookies allow the website to operate correctly. They are required for forms, navigation, and secure access. Analytics cookies collect anonymous information about page visits, which helps us improve our services. We do not use advertising cookies and do not sell cookie data to third parties.

By using our website, you consent to the use of cookies. You can disable them at any time through your browser settings, but some parts of the site may not function properly as a result.

CONTRACTOR AGREEMENT

Contractors who work with Your Man Solutions operate as independent businesses and not as employees. By joining our contractor network, you agree to the following terms.

You must maintain valid public liability insurance and provide proof of insurance when requested. You are responsible for the quality, safety, and completion of your work. You agree to communicate professionally, arrive on time, and carry out the job as agreed in your quote.

When a job request is sent to you, you may provide a quote directly based on the details or request a site visit first. Once your quote is accepted, you are expected to complete the job promptly and to a high standard. If you are unable to attend or need to reschedule, you must notify Your Man Solutions immediately.

After completing the job, you may invoice Your Man Solutions for the amount agreed in your quote. Payments will be made promptly as per the invoicing schedule communicated during onboarding.

You agree not to contact customers privately for the purpose of bypassing the platform or directing work away from Your Man Solutions. Doing so may result in removal from our network.

CANCELLATION & REFUND POLICY

Customers may cancel a job before a contractor begins travelling to the property. If cancellation occurs after the contractor has arrived or begun work, a call-out fee may apply. This fee reflects the contractor’s time and travel costs.

If a customer is dissatisfied with completed work, they should contact Your Man Solutions within a reasonable timeframe. We will review the issue, communicate with the contractor, and seek a fair resolution, which may include adjustments, corrections, or partial refunds depending on the circumstances.

Refunds are handled on a case-by-case basis, ensuring fairness to both the customer and the contractor. Refunds cannot be issued for work that was completed to the agreed standard or where issues arise from circumstances outside the contractor’s control.

If a contractor needs to cancel or reschedule, we will notify the customer immediately and arrange an alternative contractor where possible.